Careers

Chris O’Brien Lifehouse is one of Australia’s leading comprehensive cancer centres. Our purpose-built facility brings together treatment, research, education and emotional support—supporting patients and their families at every step of their cancer journey.

• 149 inpatient beds
• 11 operating theatres
• 18 ICU-level beds

The Opportunity

Hotel Services Manager is a key leadership role reporting to the Chief Operating Officer and is responsible for the end-to-end operational leadership and performance of Hotel Services at COBL.

You will lead the delivery of hospital-grade cleaning and housekeeping services, manage a cost centre including labour and consumables, and build high-performing relationships with internal stakeholders and contracted service providers (including catering and other outsourced hotel services).

Key Responsibilities

• Lead in-house housekeeping and environmental services, including rostering, recruitment, onboarding, training and performance management
• Ensure hospital-grade cleaning standards aligned to infection prevention and control requirements (including NSQHS expectations)
• Maintain and drive quality monitoring through cleaning audits, inspections and corrective actions
• Manage the Hotel Services cost centre, including labour and consumables within budget and identifying efficiencies and value for money
• Act as the key relationship manager for contracted services (e.g. catering, linen, waste and other nominated contractors), ensuring service standards, compliance and performance reporting
• Support work health and safety outcomes by ensuring contractor compliance and contributing to relevant COBL committees/processes
• Foster a safe, accountable team culture aligned with COBL values

About You

• You have demonstrated experience leading housekeeping or environmental services teams (rostering, recruitment, training and performance)
• You bring experience managing outsourced service contracts, monitoring KPI/service levels and holding providers to account
• You have strong capability in cost centre or budget management (workforce efficiency, forecasting and reporting)
• You understand infection prevention and control principles and can drive compliance to hospital-grade cleaning standards
• You have experience supporting accreditation/compliance through audit programs and continuous improvement

Essential Requirements

• Legal right to work in Australia
• National Police Check (within the last 6 months or willingness to obtain)
• Current Working with Children Check (WWCC)
• Compliance with Category A immunisation requirements
• Experience in acute healthcare environments with demonstrated leadership capability
• Experience in hospital-grade cleaning / infection prevention frameworks

Desirable

• Diploma in Hospitality Management (SIT50422) or related Healthcare business degree or equivalent. 
• Knowledge of food safety systems and auditing (e.g. HACCP) for catering contract oversight
• Previous hospital/healthcare environment experience

What We Offer

• Competitive salary packaging options through Smart
• Subsidised gym membership via Fitness Passport (for you and family)
• Commonwealth Workplace Banking benefits
• Employee Assistance Program
• A values-led inclusive workplace where diversity is respected and supported

Inclusion Statement

COBL is committed to creating a culture of inclusion and respect. We welcome and encourage applications from people from culturally and linguistically diverse backgrounds, LGBTIQA+ communities, Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages and faiths.

Ready to Make a Difference?

If you’re passionate about delivering high-quality, patient-focused service and leading a team in a health environment, we’d love to hear from you.