Careers

Join one of Australia’s leading comprehensive cancer centres and help shape the future of specialist cancer care.

Why Chris O’Brien Lifehouse?

Located in Camperdown, with excellent access to public transport, Chris O’Brien Lifehouse is a For-Purpose, world-class cancer hospital integrating treatment, research, education, and emotional support under one roof. With 149 inpatient beds, 11 operating theatres, 18 ICU-level beds, day therapy and radiotherapy services, we offer advanced technologies in a purpose-built facility designed to support patients and staff alike.

Role overview

We are seeking an experienced and compassionate Hospital Debt Collector to join our Hospital Revenue team. In this role, you will manage outstanding patient and health fund accounts, deliver clear and respectful payment conversations, and support patients to access appropriate payment plans and financial assistance pathways. You will balance strong collection outcomes with a patient-first approach that aligns with healthcare values, privacy obligations, and regulatory requirements.

Key responsibilities

• Contact patients regarding outstanding accounts in a professional, respectful manner.
• Liaise and build string relationships with health fund partners to ensure that correct documentation is supplied and accounts are paid within contractual timelines.
• Negotiate and set up payment plans in line with policy, affordability, and hardship considerations.
• Assess and escalate eligible matters for financial assistance, concessions, or hardship support pathways.
• Manage end-to-end follow-up activities (promises to pay, reminders, disputes, write-off recommendations where applicable).
• Liaise with internal stakeholders (Admissions, Clinical areas, Health Funds/Insurers, Finance) to resolve billing issues and ensure accurate account status.
• Maintain accurate notes, call outcomes, and documentation in the patient billing system/CRM.
• Prepare and action correspondence in line with approved templates, privacy requirements, and record-keeping standards.
• Contribute to process improvements, reporting, and quality assurance activities (e.g., ageing, recovery rates, contactability).
• Ensure all collection practices comply with applicable laws, hospital policies, and industry guidelines, including privacy and confidentiality.

About you

• Proven experience in collections, accounts receivable, billing, or credit control (healthcare or complex services environments highly regarded).
• Strong communication skills with the ability to explain billing clearly and handle difficult conversations with empathy and professionalism.
• Demonstrated ability to negotiate sustainable payment arrangements and manage competing priorities.
• Sound judgement and a commitment to ethical collection practices and patient dignity.
• High attention to detail and strong administrative skills (notes, documentation, and follow-through).
• Confidence using billing systems/CRMs and Microsoft Office.
• Understanding of privacy and confidentiality requirements when handling patient information.
• Ability to work independently while collaborating effectively within a multidisciplinary team.

Benefits

• Fitness passport for you and your family
• Access to e-Learning programs
• Social and wellbeing events
• CBHS Corporate Health
• Workplace banking benefits
• Access EAP

A Workplace That Welcomes Everyone

At Chris O’Brien Lifehouse, we are committed to a culture of inclusion and respect. We value the unique backgrounds and perspectives of our team and actively support, staff from diverse cultural and linguistic backgrounds, LGBTIQA+ communities, Indigenous staff, people living with disabilities, and people of all ages and faiths.

Ready to Make a Difference?

If you meet the criteria and share our commitment to compassionate, expert cancer care, we encourage you to apply and become part of our Chris O’Brien Lifehouse community.