Careers

Scheduling Coordinator/Booking Clerk - Chemotherapy Day Unit

We are seeking a highly motivated Scheduling coordinator join our busy Chemotherapy Day Unit. This is a rewarding opportunity to support patients and staff in a professional, compassionate environment.

About the Role:

As our Scheduling coordinator, your primary responsibility will be to effectively manage and coordinate patient bookings for our Day Therapy Unit (DTU). You will play a crucial role in ensuring the smooth operation of our clinic, maintaining exceptional patient experiences, and supporting the nursing and clinical team. You will manage all triage enquiries whilst also efficiently managing booking, registration, and billing processes. You will be liaising daily with clinical staff, and provide friendly, professional support to patients and their families.

Key Responsibilities:

• Triage booking enquiries and patient requests, efficiently managing booking, registration, and billing processes.
• Provide clerical support and assist with reception duties within the DTU.
• Collaborate closely with DTU nursing team and various departmental teams, including outpatient clinics, finance, health information services, and patient services.
• Communicate with patients in person, over the phone, or via email to assess and process treatment booking requests.
• Work within KPI’s to ensure highest level of patient flow, management of nursing workloads and decreased wait times for patients.
• Grow and develop in depth knowledge of treatment regimes and an understanding of the systems to support your role.
• Prepare accurate financial estimates and quotations for patients, including Medicare and health fund checks.
• Ensure clear and informative communication of treatment plans and costs to patients.
• Work both independently and collaboratively within the DTU team to manage workload efficiently.

About You:

We are looking for someone with a can-do attitude, who brings positivity and professionalism to the team every day. You will be an excellent communicator, highly organised, and able to remain calm and approachable in a busy healthcare environment.

Qualifications:

• Outstanding communication skills, both verbal and written.
• Previous experience in reception, high-level communication, patient liaison, and schedule coordination.
• Experience within the healthcare industry is highly desirable.
• Familiarity with patient administration systems and customer service best practices.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• If you are a health care worker looking to transfer into a health administration role, this position would be ideal to integrate your practical health knowledge.
• Compliance with Category A immunisation requirements

Benefits

• Fitness passport for you and your family
• Access to e-Learning programs
• Social and wellbeing events
• CBHS Corporate Health
• Workplace banking benefits
• Access EAP

Culture

We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.

We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.