Careers

• Optional NFP tax free benefit of $15,900 per annum
• Market competitive remuneration
• Located at Camperdown close to public transport
• 12 months – Maximum term contract (potential for extension or permanent)

Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centred cancer care. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.

About the role

We have a permanent role available for a Senior Level 2 Support Engineer to join our organisation on the service desk. The position will be doing Infrastructure, Desktop and Clinical Application support for our internal customers from our office in Camperdown. This is an onsite role. The successful applicant must be self-motivated, hardworking, enthusiastic, reliable and be willing to work. Customer service is paramount, so strong communications skills are a must.

The work will include answering service calls, managing and resolving escalated issues and tickets where appropriate, office and application support at level 2. The role includes administrative support of application and systems. You will learn how to support our clinical application Meditech (Electronic Medical Record) for internal users and clinicians. You will also be required to do hardware support such as imaging, troubleshooting, upgrading, building of desktop SOEs etc.

You will be involved with:

1. A small help desk engineering team, that take support calls as well as deliver support and solutions to technical cases
2. Device support including Printers, windows computers, IGEL terminals, systems (medical), Nurse-call devices connecting to technology, PA equipment, Citrix level 2 support, networking and server support etc
3. Answering of service desk calls and take escalation from level 1 support technicians and assisting people with technical issues
4. This will be an Onsite role with 5 days in the office; there will be lots of opportunity to learn and grow your technical skills.

Skills and experience

• Minimum 3 years of experience in a Level 2 IT Support role
• Experience within clinical/hospital environment advantageous 
• Advanced troubleshooting skills and fast paced learner
• Experience with Windows 11, Windows Server 2016/19/22, AWS Cloud environment, Citrix Virtual desktop and application
• Microsoft Active Directory, Entra AD, Group Policy, DNS, DHCP, basic networking
• MS-Office, Office 365 suite, Teams and the standard desktop applications
• Mimecast and Commvault backups
• NCentral, CrowdStrike, strong enterprise printing knowledge
• IP Telephony and Teams
• Software/Application implementation, configuration, upgrades and troubleshooting
• Min 2 COVID doses + current seasonal influenza vaccination

Benefits

• Fitness passport for you and your family
• Access to e-Learning programs
• Social and wellbeing events
• CBHS Corporate Health
• Workplace banking benefits
• Access EAP

Culture

We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.

We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.